Terms of Service
Last updated in February, 2022
I. Acceptance of terms
Thank you for using BakeHoney.com. These Terms of Service (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the BakeHoney website at www.bakehoney.com (the "Site") and any related mobile or software applications ("BakeHoney Platform") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the "Services").
These Terms are effective for all existing and future BakeHoney users, including but without limitation to users having access to 'Partner with us page' to manage their claimed business listings.
Please read these Terms carefully. By accessing or using the BakeHoney Platform, you are agreeing to these Terms and concluding a legally binding contract with BakeHoney Limited (formerly known as BakeHoney Private Limited and BakeHoney Media Private Limited) and/or its affiliates (excluding Techivox Private Limited) (hereinafter collectively referred to as "BakeHoney"). You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the BakeHoney Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.
In order to use the Services, you must first agree to the Terms. You can accept the Terms by:
- Clicking to accept or agree to the Terms, where it is made available to you by BakeHoney in the user interface for any particular Service; or
- Actually using the Services. In this case, you understand and agree that BakeHoney will treat your use of the Services as acceptance of the Terms from that point onwards.
"Customer" or "You" or "Your" refers to you, as a customer of the Services. A customer is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services including without limitation a user having access to 'Partner with us page' to manage claimed business listings or otherwise.
"Content" will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data. "Your content" or "Customer Content" means content that you upload, share or transmit to, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, chat communication, profile information, or any other materials that you publicly display or displayed in your account profile. "BakeHoney Content" means content that BakeHoney creates and make available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content and Third Party Content. "Third Party Content" means content that comes from parties other than BakeHoney or its Customers and is available on the Services.
"Bakery/HomeBakers" means the Bakery/HomeBakers listed on BakeHoney Platform.
III. Eligibility to use the services
- You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
- Compliance with Laws. You are in compliance with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party(ies).
IV. Changes to the terms
BakeHoney may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of BakeHoney Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.
V. Translation of the terms
BakeHoney may provide a translation of the English version of the Terms into other languages. You understand and agree that any translation of the Terms into other languages is only for your convenience and that the English version shall govern the terms of your relationship with BakeHoney. Furthermore, if there are any inconsistencies between the English version of the Terms and its translated version, the English version of the Terms shall prevail over others.
VI. Provision of the services being offered by BakeHoney
- BakeHoney is constantly evolving in order to provide the best possible experience and information to its Customers. You acknowledge and agree that the form and nature of the Services which BakeHoney provides, may require affecting certain changes in it, therefore, BakeHoney reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the site without any prior notice.
- We, the software, or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.
- You acknowledge and agree that if BakeHoney disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content, which is contained in your account.
- You acknowledge and agree that while BakeHoney may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services, BakeHoney may set such fixed upper limits at any time, at BakeHoney's discretion.
- In our effort to continuously improve the BakeHoney Platform and Services, we undertake research and conduct experiments from time to time on various aspects of the Services and offerings, including our apps, websites, user interface and promotional campaigns. As a result of which, some Customers may experience features differently than others at any given time. This is for making the BakeHoney Platform better, more convenient and easy to use, improving Customer experience, enhancing the safety and security of our services and offerings and developing new services and features.
- By using BakeHoney's Services you agree to the following disclaimers:
- The Content on these Services is for informational purposes only. BakeHoney disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated. BakeHoney reserves the right to make changes and corrections to any part of the Content on these Services at any time without prior notice. BakeHoney does not guarantee the quality of the Goods, the prices listed in menus or the availability of all menu items at any Bakery/HomeBakers. Unless stated otherwise, all pictures and information contained on these Services are believed to be owned by or licensed to BakeHoney. Please email a takedown request (by using the "Contact Us" link on the home page) to the webmaster if you are the copyright owner of any Content on these Services and you think the use of the above material violates Your copyright in any way. Please indicate the exact URL of the webpage in your request. All images shown here have been digitized by BakeHoney. No other party is authorized to reproduce or republish these digital versions in any format whatsoever without the prior written permission of BakeHoney.
- Any certification, licenses or permits ("Certification") or information in regard to such Certification that may be displayed on the Bakery/HomeBakers's listing page on the BakeHoney Platform is for informational purposes only. Such Certification is displayed by BakeHoney on an 'as available' basis that is provided to BakeHoney by the Bakery/HomeBakers partner(s). BakeHoney does not make any warranties about the validity, authenticity, reliability and accuracy of such Certification or any information displayed in this regard. Any reliance by a Customer upon the Certification or information thereto shall be strictly at such Customer's own risk and BakeHoney in no manner shall assume any liability whatsoever for any losses or damages in connection with the use of this information or for any inaccuracy, invalidity or discrepancy in the Certification or non-compliance of any applicable local laws or regulations by the Bakery/HomeBakers partner.
- BakeHoney reserves the right to charge a subscription and/or membership and/or a convenience fee from a Customer, by giving reasonable prior notice, in respect of any product, service or any other aspect of the BakeHoney Platform anytime in future.
- BakeHoney may from time to time introduce referral and/or incentive based programs for its Customers (Program). These Program(s) may be governed by their respective terms and conditions. By participating in the Program, Customers are bound by the Program terms and conditions as well as the BakeHoney Platform terms. Further, BakeHoney reserves the right to terminate / suspend the Customer's account and/or credits / points earned and/or participation of the Customer in the Program if BakeHoney determines in its sole discretion that the Customer has violated the rules of the Program and/or has been involved in activities that are in contravention of the Program terms and/or BakeHoney Platform terms or has engaged in activities which are fraudulent / unlawful in nature. Furthermore, BakeHoney reserves the right to modify, cancel and discontinue its Program without notice to the Customer.
VII. Use of services by you or Customer
1. BakeHoney Customer Account
b. You may also be able to register to use the Services by logging into your account with your credentials from certain third party social networking sites (e.g.Google+, Facebook). You confirm that you are the owner of any such social media account and that you are entitled to disclose your social media login information to us. You authorize us to collect your authentication information, and other information that may be available on or through your social media account consistent with your applicable settings and instructions.
c. In creating an account and/or claiming your business' listing, you represent to us that all information provided to us in such process is true, accurate and correct, and that you will update your information as and when necessary in order to keep it accurate. If you are creating an account or claiming a business listing, then you represent to us that you are the owner or authorized agent of such business. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an email address other than your own, create multiple accounts or business listings except as otherwise authorized by us, or provide or use false information to obtain access to a business' listing on the Services that you are not legally entitled to claim. You acknowledge that any false claiming of a business listing may cause BakeHoney or third parties to incur substantial economic damages and losses for which you may be held liable and accountable.
d. You are also responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account in order to enable us to take necessary corrective action. You also agree that you will not allow any third party to use your BakeHoney account for any purpose and that you will be liable for such unauthorized access.
e. By creating an account, you agree to receive certain communications in connection with BakeHoney Platform or Services. For example, you might receive calls from delivery partners for locating the delivery location or from Bakery/Home baker for any modifications in your order or order timing
2. Others Terms
a. You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
b. You agree to use the data owned by BakeHoney (as available on the Services or through any other means like API etc.) only for the purposes as declared on the platform and not for any commercial use unless agreed to by/with BakeHoney in writing.
d. You agree not to access (or attempt to access) any of the Services by any means other than the interface that is provided by BakeHoney, unless you have been specifically allowed to do so, by way of a separate agreement with BakeHoney. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
e. You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). You shall not delete or revise any material or information posted by any other Customer(s), shall not engage in spamming, including but not limited to any form of emailing, posting or messaging that is unsolicited.
1. Ownership of BakeHoney Content and Proprietary Rights
a. We are the sole and exclusive copyright owners of the Services and our Content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress and other intellectual and proprietary rights throughout the world (the "IP Rights") associated with the Services and BakeHoney Content, which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws. You acknowledge that the Services contain original works and have been developed, compiled, prepared, revised, selected, and arranged by us and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of us and such others. You further acknowledge that the Services may contain information which is designated as confidential by BakeHoney and that you shall not disclose such information without BakeHoney's prior written consent.
b. You agree to protect BakeHoney's proprietary rights and the proprietary rights of all others having rights in the Services during and after the term of this agreement and to comply with all reasonable written requests made by us or our licensors of content or otherwise to protect their and others' contractual, statutory, and common law rights in the Services. You acknowledge and agree that BakeHoney (or BakeHoney's licensors) own all legal right, title and interest in and to the Services, including any IP Rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated as confidential by BakeHoney and that you shall not disclose such information without BakeHoney's prior written consent. Unless you have agreed otherwise in writing with BakeHoney, nothing in the Terms gives you a right to use any of BakeHoney's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
c. You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of BakeHoney; or remove, conceal or obliterate any copyright or other proprietary notice or source identifier, including without limitation, the size, colour, location or style of any proprietary mark(s). Any infringement shall lead to appropriate legal proceedings against you at an appropriate forum for seeking all available/possible remedies under applicable laws of the country of violation. You cannot modify, reproduce, publicly display or exploit in any form or manner whatsoever any of the BakeHoney's Content in whole or in part except as expressly authorized by BakeHoney.
d. To the fullest extent permitted by applicable law, we neither warrant nor represent that your use of materials displayed on the Services will not infringe rights of third parties not owned by or affiliated with us. You agree to immediately notify us upon becoming aware of any claim that the Services infringe upon any copyright trademark, or other contractual, intellectual, statutory, or common law rights by following the instructions contained below in section XVI.
2. Your License to BakeHoney Content
a. We grant you a personal, limited, non-exclusive and non-transferable license to access and use the Services only as expressly permitted in these Terms. You shall not use the Services for any illegal purpose or in any manner inconsistent with these Terms. You may use information made available through the Services solely for your personal, non-commercial use. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements and other works, sell, promote, create derivative works, or in any way exploit or allow others to exploit any of BakeHoney Content in whole or in part except as expressly authorized by us. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to the Services, BakeHoney Content or our IP Rights.
b. Any violation by you of the license provisions contained in this Section may result in the immediate termination of your right to use the Services, as well as potential liability for copyright and other IP Rights infringement depending on the circumstances.
3. BakeHoney License to Your or Customer Content
In consideration of availing the Services on the BakeHoney Platform and by submitting Your Content, you hereby irrevocably grant BakeHoney a perpetual, irrevocable, world-wide, non-exclusive, fully paid and royalty-free, assignable, sub-licensable and transferable license and right to use Your Content (including content shared by any business user having access to a 'Partner with us page' to manage claimed business listings or otherwise) and all IP Rights therein for any purpose including API partnerships with third parties and in any media existing now or in future. By "use" we mean use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, analyze, promote, commercialize, create derivative works, and in the case of third party services, allow their users and others to do the same. You grant us the right to use the name or username that you submit in connection with Your Content. You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content brought against BakeHoney or its Customers, any third party services and their users.
4. Representations Regarding Your or Customer Content
a. You are responsible for Your Content. You represent and warrant that you are the sole author of, own, or otherwise control all of the rights of Your Content or have been granted explicit permission from the rights holder to submit Your Content; Your Content was not copied from or based in whole or in part on any other content, work, or website; Your Content was not submitted via the use of any automated process such as a script bot; use of Your Content by us, third party services, and our and any third party users will not violate or infringe any rights of yours or any third party; Your Content is truthful and accurate; and Your Content does not violate the Guidelines and Policies or any applicable laws
b. If Your Content is a review, you represent and warrant that you are the sole author of that review; the review reflects an actual experience that you had; you were not paid or otherwise remunerated in connection with your authoring or posting of the review; and you had no financial, competitive, or other personal incentive to author or post a review that was not a fair expression of your honest opinion.
c. You assume all risks associated with Your Content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. While we reserve the right to remove Content, we do not control actions or Content posted by our Customers and do not guarantee the accuracy, integrity or quality of any Content. You acknowledge and agree that Content posted by Customers and any and all liability arising from such Content is the sole responsibility of the Customer who posted the content, and not BakeHoney.
5. Content Removal
We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Content that we, for any reason or no reason, consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our Customers in our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of Your Content to you under any circumstances. Further, the Bakery/HomeBakers reserves the right to delete any images and pictures forming part of Customer Content, from such Bakery/HomeBakers's listing page at its sole discretion.
6. Third Party Content and Links
b. We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to from the Services. We do not screen or investigate third party material before or after including it on our Services.
c. We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the content accessible on the Services. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Services, but shall not be liable for any delay or inaccuracies related to such updates. You acknowledge and agree that BakeHoney is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.
d. Third party content, including content posted by our Customers, does not reflect our views or that of our parent, subsidiary, affiliate companies, branches, employees, officers, directors, or shareholders. In addition, none of the content available through the Services is endorsed or certified by the providers or licensors of such third party content. We assume no responsibility or liability for any of Your Content or any third party content.
e. You further acknowledge and agree that BakeHoney is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.
7. Customer Reviews
a. Customer reviews or ratings for Bakery/HomeBakerss do not reflect the opinion of BakeHoney. BakeHoney receives multiple reviews or ratings for Bakery/HomeBakerss by Customers, which reflect the opinions of the Customers. It is pertinent to state that each and every review posted on BakeHoney is the personal opinion of the Customer/reviewer only. BakeHoney is a neutral platform, which solely provides a means of communication between Customers/reviewers including Customers or Bakery/HomeBakers owners/representatives with access to Partner with us page. The advertisements published on the BakeHoney Platform are independent of the reviews received by such advertisers.
b. We are a neutral platform and we don't arbitrate disputes, however in case if someone writes a review that the Bakery/HomeBakers does not consider to be true, the best option for the Bakery/HomeBakers representative would be to contact the reviewer or post a public response in order to clear up any misunderstandings. If the Bakery/HomeBakers believes that any particular Customer's review violates any of the BakeHoney' policies, the Bakery/HomeBakers may write to us at [email protected] and bring such violation to our attention. BakeHoney may remove the review in its sole discretion if review is in violation of the Terms, or content guidelines and policies or otherwise harmful to the Services
1. Content Guidelines
You represent that you have read, understood and agreed to our Guidelines and Polices related to Content
X. Restrictions on use
- Without limiting the generality of these Terms, in using the Services, you specifically agree not to post or transmit any content (including review) or engage in any activity that, in our sole discretion:
a. Violate our Guidelines and Policies;
b. Is harmful, threatening, abusive, harassing, tortious, indecent, defamatory, discriminatory, vulgar, profane, obscene, libellous, hateful or otherwise objectionable, invasive of another's privacy, relating or encouraging money laundering or gambling;
c. Constitutes an inauthentic or knowingly erroneous review, or does not address the goods and services, atmosphere, or other attributes of the business you are reviewing.
d. Contains material that violates the standards of good taste or the standards of the Services;
e. Violates any third-party right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights;
f. Accuses others of illegal activity, or describes physical confrontations;
g. Alleges any matter related to health code violations requiring healthcare department reporting. Refer to our Guidelines and Policies for more details about health code violations.
h. Is illegal, or violates any federal, state, or local law or regulation (for example, by disclosing or trading on inside information in violation of securities law);
i. Attempts to impersonate another person or entity;
j. Disguises or attempts to disguise the origin of Your Content, including but not limited to by: (i) submitting Your Content under a false name or false pretences; or (ii) disguising or attempting to disguise the IP address from which Your Content is submitted;
k. Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of interest;
l. Is commercial in nature, including but not limited to spam, surveys, contests, pyramid schemes, postings or reviews submitted or removed in exchange for payment, postings or reviews submitted or removed by or at the request of the business being reviewed, or other advertising materials;
m. Asserts or implies that Your Content is in any way sponsored or endorsed by us;
n. Contains material that is not in English or, in the case of products or services provided in other languages, the language relevant to such products or services;
o. Falsely states, misrepresents, or conceals your affiliation with another person or entity;
p. Accesses or uses the account of another customer without permission;
q. Distributes computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or electronic communications equipment;
r. Interferes with, disrupts, or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services;
s. "Hacks" or accesses without permission our proprietary or confidential records, records of another Customer, or those of anyone else;
t. Violates any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information of your employer or client in breach of any employment, consulting, or non-disclosure agreement);
u. Decompiles, reverse engineers, disassembles or otherwise attempts to derive source code from the Services;
v. Removes, circumvents, disables, damages or otherwise interferes with security-related features, or features that enforce limitations on use of, the Services;
w. Violates the restrictions in any robot exclusion headers on the Services, if any, or bypasses or circumvents other measures employed to prevent or limit access to the Services;
x. Collects, accesses, or stores personal information about other Customers of the Services;
y. Is posted by a bot;
z. Harms minors in any way;
aa. Threatens the unity, integrity, defense, security or sovereignty of India or of the country of use, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
ab. Modifies, copies, scrapes or crawls, displays, publishes, licenses, sells, rents, leases, lends, transfers or otherwise commercialize any rights to the Services or Our Content; or
ac. Attempts to do any of the foregoing.
ad. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;
- 2. You acknowledge that BakeHoney has no obligation to monitor your – or anyone else's – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body
- 3. You hereby agree and assure BakeHoney that the BakeHoney Platform/Services shall be used for lawful purposes only and that you will not violate laws, regulations, ordinances or other such requirements of any applicable Central, Federal State or local government or international law(s). You shall not upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, junk mail, spam mail, chain letters or any other form of solicitation, encumber or suffer to exist any lien or security interest on the subject matter of these Terms or to make any representation or warranty on behalf of BakeHoney in any form or manner whatsoever.
- 4. You hereby agree and assure that while communicating on the BakeHoney Platform including but not limited to giving cooking instructions to the Bakery/HomeBakerss, communicating with our support agents on chat support or with the Delivery Partners, through any medium, You shall not use abusive and derogatory language and/or post any objectionable information that is unlawful, threatening, defamatory, or obscene. In the event you use abusive language and/or post objectionable information, BakeHoney reserves the right to suspend the chat support service and/or block your access and usage of the BakeHoney Platform, at any time with or without any notice.
XI. Customer feedback
- If you share or send any ideas, suggestions, changes or documents regarding BakeHoney's existing business ("Feedback"), you agree that (i) your Feedback does not contain the confidential, secretive or proprietary information of third parties, (ii) BakeHoney is under no obligation of confidentiality with respect to such Feedback, and shall be free to use the Feedback on an unrestricted basis (iii) BakeHoney may have already received similar Feedback from some other Customer or it may be under consideration or in development, and (iv) By providing the Feedback, you grant us a binding, non-exclusive, royalty-free, perpetual, global license to use, modify, develop, publish, distribute and sublicense the Feedback, and you irrevocably waive, against BakeHoney and its Customers any claims/assertions, whatsoever of any nature, with regard to such Feedback.
- Please provide only specific Feedback on BakeHoney's existing products or marketing strategies; do not include any ideas that BakeHoney's policy will not permit it to accept or consider.
- Notwithstanding the abovementioned clause, BakeHoney or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works ("Submissions") in any form to BakeHoney or any of its employees.
- The purpose of this policy is to avoid potential misunderstandings or disputes when BakeHoney's products or marketing strategies might seem similar to ideas submitted to BakeHoney. If, despite our request to not send us your ideas, you still submit them, then regardless of what your letter says, the following terms shall apply to your Submissions.
- Terms of Idea Submission
You agree that: (1) your Submissions and their Contents will automatically become the property of BakeHoney, without any compensation to you; (2) BakeHoney may use or redistribute the Submissions and their contents for any purpose and in any way; (3) there is no obligation for BakeHoney to review the Submission; and (4) there is no obligation to keep any Submissions confidential.
- Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information. The manner, mode and extent of advertising by BakeHoney on the Services are subject to change without specific notice to you. In consideration for BakeHoney granting you access to and use of the Services, you agree that BakeHoney may place such advertising on the Services.
- Part of the site may contain advertising information or promotional material or other material submitted to BakeHoney by third parties or Customers. Responsibility for ensuring that material submitted for inclusion on the BakeHoney Platform or mobile apps complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers other than BakeHoney found on or through the BakeHoney Platform and or mobile apps, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. BakeHoney will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the BakeHoney Platform and mobile application.
- For any information related to a charitable campaign ("Charitable Campaign") sent to Customers and/or displayed on the BakeHoney Platform where Customers have an option to donate money by way of (a) payment on a third party website; or (b) depositing funds to a third party bank account, BakeHoney is not involved in any manner in the collection or utilization of funds collected pursuant to the Charitable Campaign. BakeHoney does not accept any responsibility or liability for the accuracy, completeness, legality or reliability of any information related to the Charitable Campaign. Information related to the Charitable Campaign is displayed for informational purposes only and Customers are advised to do an independent verification before taking any action in this regard.
XIII. Additional Terms and Conditions for Customers using the various services offered by BakeHoney:
1. ONLINE ORDERING:
a. BakeHoney provides online ordering services by entering into contractual arrangements with Bakery/HomeBakers partners (“Bakery/HomeBakers Partners”) on a principal-to-principal basis for the purpose of listing their menu items or the Products (as defined below) for online ordering by the Customers on the BakeHoney Platform.
b. The Customers can access the menu items or Products listed on the BakeHoney Platform and place online orders against the Bakery/HomeBakers Partner(s) through BakeHoney.
c. Your request to order food and beverages (Bakery items) or Products from a Bakery/HomeBakers Partner on the BakeHoney Platform shall constitute an unconditional and irrevocable authorization issued in favour of BakeHoney to place online orders for food and beverages (Bakery items) or Products against the Bakery/HomeBakers Partner(s) on your behalf.
d. Delivery of an order placed by you through the BakeHoney Platform may be undertaken directly by the Bakery/HomeBakers Partner against whom you have placed an order, or facilitated by BakeHoney through a third-party who may be available to provide delivery services to you (“Delivery Partners”). In both these cases, BakeHoney is merely acting as an intermediary between you and the Delivery Partners, or you and the Bakery/HomeBakers Partner, as the case may be.
e. The acceptance by a Delivery Partner of undertaking delivery of your order shall constitute a contract of service under the Consumer Protection Act, 2019 or any successor legislations, between you and the Delivery Partner, to which BakeHoney is not a party under any applicable law. It is clarified that BakeHoney does not provide any delivery or logistics services and only enables the delivery of food and beverages (Bakery items) or Products ordered by the Customers through the BakeHoney Platform by connecting the Customers with the Delivery Partners or the Bakery/HomeBakers Partners, as the case may be.
f. Where BakeHoney is facilitating delivery of an order placed by you, BakeHoney shall not be liable for any acts or omissions on part of the Delivery Partner including deficiency in service, wrong delivery of order, time taken to deliver the order, order package tampering, etc.
g. You may be charged a delivery fee for delivery of your order by the Delivery Partner or the Bakery/HomeBakers Partner , as the Delivery Partner or the Bakery/HomeBakers Partner may determine (“Delivery Charges"). You agree that BakeHoney is authorized to collect, on behalf of the Bakery/HomeBakers Partner or the Delivery Partner , the Delivery Charges for the delivery service provided by the Bakery/HomeBakers Partner or the Delivery Partner, as the case may be. The Delivery Charges may vary from order to order, which may be determined on multiple factors which shall include but not be limited to Bakery/HomeBakers Partner , order value, distance, time of the day. BakeHoney will inform you of the Delivery Charges that may apply to you, provided you will be responsible for Delivery Charges incurred for your order regardless of your awareness of such Delivery Charges.
h. In addition to the Delivery Charges, you may also be charged an amount towards delivery surge for delivery of your order facilitated by the Delivery Partner or the Bakery/HomeBakers Partner , which is determined on the basis of various factors including but not limited to distance covered, time taken, demand for delivery, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time (“Delivery Surge"). You agree that BakeHoney is authorized to collect, on behalf of the Bakery/HomeBakers Partner or the Delivery Partner , the Delivery Surge for the delivery service provided by the Bakery/HomeBakers Partner or the Delivery Partner, as the case may be. The Delivery Surge may vary from order to order, which may be determined on multiple factors which shall include but not be limited to Bakery/HomeBakers Partner , order value, distance, demand during peak hours. BakeHoney will use reasonable efforts to inform you of the Delivery Surge that may apply to you, provided you will be responsible for the Delivery Surge incurred for your order regardless of your awareness of such Delivery Surge.
i. In respect of the order placed by You, BakeHoney shall issue documents like order summary, tax invoices, etc. as per the applicable legal regulations and common business practices.
A. Online Ordering with Bakery/HomeBakers Partners:
a. All prices listed on the BakeHoney Platform are provided by the Bakery/HomeBakers Partner at the time of publication on the BakeHoney Platform and have been placed as received from the Bakery/HomeBakers Partner. While we take great care to keep them up to date, the final price charged to you by the Bakery/HomeBakers Partner may change at the time of delivery. In the event of a conflict between price on the BakeHoney Platform and price charged by the Bakery/HomeBakers Partner, the price charged by the Bakery/HomeBakers Partner shall be deemed to be the correct price except Delivery Charge of BakeHoney.
b. BakeHoney Gift
i. You may place an online order with a Bakery/HomeBakers Partner to be delivered to someone else, your loved ones (may or may not be a BakeHoney customer) (“Gift Recipient”) as a gift (“Gift Order”). ii. To place a Gift Order, You will be required to provide the Gift Recipient’s contact details, such as name, phone number, address or any other information that may be reasonably required (“Contact Information”) to enable the Bakery/HomeBakers Partner, Delivery Partner deliver the Gift Order.
iii. By availing BakeHoney for Gifting, You warrant and represent that You have obtained the Gift Recipient’s consent to provide BakeHoney with the Contact Information. You hereby further warrant and represent to indemnify and hold BakeHoney, its directors, employees, affiliates and subsidiaries and their respective directors, employees, harmless against any claims or disputes initiated by the Gift Recipient whose Contact Information was provided by You for the purpose of placing the Gift Order.
iv. By placing a Gift Order, You hereby irrevocably undertake to be responsible for any refusal made by the Gift Recipient or for any prejudice suffered by the latter or BakeHoney.
v. In case the Gift Recipient is, non contactable, the Bakery/HomeBakers Partner, Delivery Partner or we may contact You for further assistance.
vi. You may send a message with the Gift order which we will endeavor to deliver, however sometimes, the message can’t be sent.
vii. You will not be charged any additional payment for Gift Order. All charges will be in a similar manner as for a regular placed online order.
viii. Any refund on the Gift order shall be provided to the sender and the Gift Recipient shall not receive any benefit.
ix. All other terms and conditions for online ordering provided herein under clause XIII shall apply as is.
B. General Terms and Conditions
a. BakeHoney is not a manufacturer, seller or distributor of food and beverages (Bakery items) or Products and merely places an order against the Bakery/HomeBakers Partner(s) on behalf of the Customers pursuant to the unconditional and irrevocable authority granted by the Customers to BakeHoney, and facilitates the sale and purchase of food and beverages (Bakery items) (Bakery items) or Products between Customers and Bakery/HomeBakers Partners, under the contract for sale and purchase of food and beverages (Bakery items) or Products between the Customers and Bakery/HomeBakers Partners.
b. BakeHoney shall not be liable for any acts or omissions on part of the Bakery/HomeBakers Partner including deficiency in service, wrong delivery of order / order mismatch, quality, incorrect pricing, deficient quantity, time taken to prepare or deliver the order, etc.
c. The Bakery/HomeBakers Partner(s) shall be solely responsible for any warranty/guarantee of the food and beverages (Bakery items) or Products sold to the Customer and in no event shall be the responsibility of BakeHoney.
d. It is hereby clarified by BakeHoney that the liability of any violation of the applicable rules and regulations made thereunder shall solely rest with the sellers/brand owners, vendors, Bakery/HomeBakers Partner(s), importers or manufacturers of the food products, Products or any Pre Packed Goods accordingly. For the purpose of clarity Pre-Packed Goods shall mean the food and beverages (Bakery items) items which is placed in a package of any nature, in such a manner that the contents cannot be changed without tampering it and which is ready for sale to the customer or as may be defined under the Food Safety and Standards Act, 2006 from time to time.
e. Please note that some of the food and beverages (Bakery items) or Products may be suitable for certain ages only. You should check the product details and its description, if provided, prior to placing your order. BakeHoney shall not be liable in the event the food and beverages (Bakery items) or the Product ordered by You does not meet your dietary or any other requirements and/or restrictions.
f. While placing an order you shall be required to provide certain details, including without limitation, contact number and delivery address. You agree to take particular care when providing these details and warrant that these details are accurate and complete at the time of placing an Order. By providing these details, you express your acceptance to BakeHoney's terms and privacy policies.
g. You or any person instructed by you shall not resell food and beverages (Bakery items) or Products purchased via the BakeHoney Platform.
h. The total price for food ordered, including the Delivery Charges and other charges, will be displayed on the BakeHoney Platform when you place your order, which may be rounded up to the nearest amount. Customers shall make full payment towards such food or Products ordered via the BakeHoney Platform.
i. Any amount that may be charged to you by BakeHoney over and above the order value, shall be inclusive of applicable taxes.
j. Delivery periods/Takeaway time quoted at the time of ordering are approximate only and may vary.
k. Personal Promo code can only be used by You subject to such terms and conditions set forth by BakeHoney from time to time.
l. Cancellation and refund policy:
i. You acknowledge that (1) your cancellation, or attempted or purported cancellation of an order or (2) cancellation due to reasons not attributable to BakeHoney, that is, in the event you provide incorrect particulars, contact number, delivery address etc., or that you were unresponsive, not reachable or unavailable for fulfillment of the services offered to you, shall amount to breach of your unconditional and irrevocable authorization in favour of BakeHoney to place that order against the Bakery/HomeBakers Partners on your behalf (“Authorization Breach"). In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the order value. You hereby authorize BakeHoney to deduct or collect the amount payable as liquidated damages through such means as BakeHoney may determine in its discretion, including without limitation, by deducting such amount from any payment made towards your next Order
ii. There may be cases where BakeHoney is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to BakeHoney, Bakery/HomeBakers Partner or Delivery Partner. In such cases, BakeHoney shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the order value or any part thereof, the said amount will be reversed to you.
iii. No replacement / refund / or any other resolution will be provided without Bakery/HomeBakers Partner’s’ permission.
iv. Any complaint, with respect to the order which shall include instances but not be limited to spillage/design damage, foreign objects in food, delivery of the wrong order or food and beverages (Bakery items) or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided.
5. FOOD REVIEWS/RATINGS:
a. The Food Reviews/Ratings ("Reviews/Rating(s)") is an initiative of BakeHoney in to share the voice of existing buyers of the products from the specific Bakery/HomeBaker(s). The Customer acknowledges that BakeHoney is merely acting as a facilitator in the hygiene audit process and does not conduct any hygiene audit by itself.
b. The Customer understands and agrees that the Reviews/Rating(s) displayed on the BakeHoney Platform are for informational purposes only and merely indicate the comparative standards of a Bakery/HomeBakers at the time such experience is gained by the Reviewer(s). The Reviews/Rating(s) shall not be deemed to be an indicator to the food quality standards maintained by a Bakery/HomeBakers.
c. Disclaimer and Liability:
i. The Rating(s) that are displayed on the BakeHoney Platform are on an 'as available' basis, based on the data provided to BakeHoney by the Reviewer(s) for a Bakery/HomeBakers and BakeHoney disclaims all warranties with respect to the Reviews/Rating(s) or any information displayed in this regard on the BakeHoney Platform.
ii. Any actions taken by a Customer relying upon the Reviews/Rating(s) or any information displayed in this regard on the BakeHoney Platform shall be strictly at such Customer's own risk and BakeHoney shall in no manner be held liable for any losses or damages that may arise in connection with the use of this information or any inaccuracy, invalidity or discrepancy in the Reviews/Rating(s). BakeHoney expressly disclaims all liabilities that may arise in connection to the reliance by a Customer on such Reviews/Rating(s) including without limitation, any consumption of food or any other items served at a Bakery/HomeBakers, or any other services that may be provided by a Bakery/HomeBakers.
iii. BakeHoney shall under no circumstances be held liable if a Bakery/HomeBakers does not display the correct and accurate Reviews/Rating(s) on its Bakery/HomeBakers premises, website or any other platform.
d. The Customer acknowledges that the Reviews/Rating(s) as displayed on the BakeHoney Platform shall under no circumstances be construed to be a proof of the hygiene standards or practices that are being adopted by the Bakery/HomeBakers and such Reviews/Rating(s) shall not be used as evidence in a court of law or governmental authority or disputed in any manner whatsoever. The Customer further understands that the Bakery/HomeBakers is solely responsible to maintain the hygiene and food safety standards in compliance with the applicable laws.
e. Contact Us: You may contact us at [email protected] for any further queries with regard to Reviews/Ratings.
XIV. Disclaimer of warranties, limitation of liability, and Indemnification
1. Disclaimer of Warranties
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND THAT YOUR USE OF THE SERVICES SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BAKEHONEY, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, BRANCHES, SUBSIDIARIES,
AND LICENSORS ("BAKEHONEY PARTIES") DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES INCLUDING MOBILE APPS AND YOUR USE OF THEM. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE BAKEHONEY PARTIES MAKE NO WARRANTIES OR REPRESENTATIONS THAT THE SERVICES HAVE BEEN AND WILL BE PROVIDED WITH DUE SKILL, CARE AND DILIGENCE OR ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND ASSUME NO RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES THROUGH THE ACTIONS OF ANY THIRD PARTY, (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. THE BAKEHONEY PARTIES WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER CUSTOMERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM BAKEHONEY OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS. UNLESS YOU HAVE BEEN EXPRESSLY AUTHORIZED TO DO SO IN WRITING BY BAKEHONEY, YOU AGREE THAT IN USING THE SERVICES, YOU WILL NOT USE ANY TRADE MARK, SERVICE MARK, TRADE NAME, LOGO OF ANY COMPANY OR ORGANIZATION IN A WAY THAT IS LIKELY OR INTENDED TO CAUSE CONFUSION ABOUT THE OWNER OR AUTHORIZED USER OF SUCH MARKS, NAMES OR LOGOS.
2. Limitation of Liability
You agree to indemnify, defend, and hold harmless the BakeHoney Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with: (i) Your Content, (ii) your unauthorized use of the Services, or products or services included or advertised in the Services; (iii) your access to and use of the Services; (iv) your violation of any rights of another party; or (v) your breach of these Terms, including, but not limited to, any infringement by you of the copyright or intellectual property rights of any third party. We retain the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
XV. Termination of your access to the services
- You can delete your account at any time by contacting us via the "Contact Us" and ceasing further use of the Services.
- We may terminate your use of the Services and deny you access to the Services in our sole discretion for any reason or no reason, including your: (i) violation of these Terms; or (ii) lack of use of the Services. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services
XVI. General terms
The section and subject headings in these Terms are included for reference only and shall not be used to interpret any provisions of these Terms.
- Entire Agreement and Waiver:
If any provision of these Terms is deemed unlawful, invalid, or unenforceable by a judicial court for any reason, then that provision shall be deemed severed from these Terms, and the remainder of the Terms shall continue in full force and effect.
- Partnership or Agency:
None of the provisions of these Terms shall be deemed to constitute a partnership or agency between you and BakeHoney and you shall have no authority to bind BakeHoney in any form or manner, whatsoever.
- Governing Law/Waiver:
For Customers: These Terms shall be governed by the laws of India. The Courts of New Delhi shall have exclusive jurisdiction over any dispute arising under these terms.
YOU MUST COMMENCE ANY LEGAL ACTION AGAINST US WITHIN ONE (1) YEAR AFTER THE ALLEGED HARM INITIALLY OCCURS. FAILURE TO COMMENCE THE ACTION WITHIN THAT PERIOD SHALL FOREVER BAR ANY CLAIMS OR CAUSES OF ACTION REGARDING THE SAME FACTS OR OCCURRENCE, NOTWITHSTANDING ANY STATUTE OF LIMITATIONS OR OTHER LAW TO THE CONTRARY. WITHIN THIS PERIOD, ANY FAILURE BY US TO ENFORCE OR EXERCISE ANY PROVISION OF THESE TERMS OR ANY RELATED RIGHT SHALL NOT CONSTITUTE A WAIVER OF THAT RIGHT OR PROVISION.
- Carrier Rates may Apply:
By accessing the Services through a mobile or other device, you may be subject to charges by your Internet or mobile service provider, so check with them first if you are not sure, as you will be solely responsible for any such costs incurred.
- Linking and Framing:
You may not frame the Services. You may link to the Services, provided that you acknowledge and agree that you will not link the Services to any website containing any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information or that violates any intellectual property, proprietary, privacy, or publicity rights. Any violation of this provision may, in our sole discretion, result in termination of your use of and access to the Services effective immediately.
XVII. Notice of copyright infringement
BakeHoney shall not be liable for any infringement of copyright arising out of materials posted on or transmitted through the BakeHoney Platform, or items advertised on the BakeHoney Platform, by end users or any other third parties. We respect the intellectual property rights of others and require those that use the Services to do the same. We may, in appropriate circumstances and at our discretion, remove or disable access to material on the Services that infringes upon the copyright rights of others. We also may, in our discretion, remove or disable links or references to an online location that contains infringing material or infringing activity. In the event that any Customers of the Services repeatedly infringe on others' copyrights, we may in our sole discretion terminate those individuals' rights to use the Services If you believe that your copyright has been or is being infringed upon by material found in the Services, you are required to follow the below procedure to file a notification:
i. Identify in writing the copyrighted material that you claim has been infringed upon;
ii. Identify in writing the material on the Services that you allege is infringing upon copyrighted material, and provide sufficient information that reasonably identifies the location of the alleged infringing material (for example, the user name of the alleged infringer and the business listing it is posted under);
iii. Include the following statement: "I have a good faith belief that the use of the content on the Services as described above is not authorized by the copyright owner, its agent, or law";
iv. Include the following statement: "I swear under penalty of perjury that the information in my notice is accurate and I am the copyright owner or I am authorized to act on the copyright owner's behalf";
v. Provide your contact information including your address, telephone number, and e-mail address (if available);
vi. Provide your physical or electronic signature;
vii. Send us a written communication to [email protected]
You may be subject to liability if you knowingly make any misrepresentations on a take-down notice.
XVIII. Contact Us:
1. Details of the Company
- Legal Entity Name: Techivox Private Limited
- CIN: U52603UP2019PTC118845
- Registered Address: 1344, Majestic Tower, Mahagun Mascot, Crossing Republic, Ghaziabad, UP 201016
- Corporate Address: JSS STEP Sector 62, Noida 201301
- Details of website and Application: www.bakehoney.com (“Website”) and “BakeHoney” application for mobile and handheld devices
- Contact Details: [email protected]
2. Grievance Redressal Mechanism:
i. Customer Care Channels
- For any order related issue, you may first reach out to us via chat support on the BakeHoney for real time basis resolution.
- Or call us at 9910046559
- In case you do not receive a satisfactory response from the chat support or call support, you can escalate the matter to our Grievance Officer by writing to us at [email protected] and we shall address your concern within an estimated time of forty-eight (48) hours.
For Customers residing in India, please note, in compliance with The Information Technology Act, 2000 and the rules made thereunder, as well as The Consumer Protection Act 2019, and the rules made thereunder, the grievance redressal mechanism are given herein above.
Please note: BakeHoney does not solicit confidential information such as OTP/CVV/PIN NUMBER/Card number either through call or mail or any other means. Please do not reveal these details to fraudsters and imposters claiming to be calling on BakeHoney’s behalf. You may report such suspicious activities to [email protected].